Now Hiring - Customer Service Account Representative I in Santa Ana, CA

The Customer Service Representative maintains relationships with current and potential accounts. Resolves customer issues/problems, researches and makes recommendations for product enhancements or modifications to increase sales.

Duties/Responsibilities:

• Processes customer orders via phone, fax, and internet in a call center environment.
• Follows up with customers on quotes, orders, issues, and potential business.
• Provides exceptional customer service, including professional communication via phone, email, and fax.
• Maintains department profitability through research, analysis, trending, defining problems and solutions.
• Works with customers, associates, sales team and managers to plan and forecast future business.
• Sets objectives, plans, follows up to ensure all goals are met on time.
• Maintains clean and organized working area at all times.
• Follows up on customer order history as needed.

Qualifications:

• High School diploma/GED and/or some college
• 1-3 years of Customer Service work experience.
• Excellent Communication Skills - able to speak clearly, concisely and accurately in order to ensure effective department operations.
• Computer Skills (Intermediate level) proficient in MS Office (Excel, Power Point, Word, and Outlook).

What We Offer:

• Competitive Wages, starting at $20.50-$23.50/hour, depending on experience.
• Medical & Dental (company pays 75% of employees HMO plans)
• Discounted Vision
• 401k - match up to 3% of annual salary
• Paid Holidays
• Vacation Days
• Sick Days

This is a non-management position
This is a full time position